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Frequently Asked Questions |
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How do I use my Ultimate Cloths?
Simply Wet them with water - Wring out Well - then Clean your Surface and Walk AWAY! Ultimate Cloth's unique 'one-step' process cuts your cleaning time in half. No more messy chemicals. No more paper towels!
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How do I clean my cloths?
This is a great place to refer to the 'Tips & Care' section of the website.
Many times you can simply rinse the cloths well in just water. When they are very dirty or have pulled greasy substances into them - you can machine or hand wash with detergent or dish soap & bleach (if desired) and they will go right back to work. It is best if they are not washed with towels or other lint-bearing items as the lint will transfer back to your surfaces.
Bottom line is that we guarantee a clean cloth will not streak or spot... so you will know if you ARE getting streaks or spots... it's time to rinse it well or to wash it, depending on what has been pulled into it.
Do not use Fabric Softener as this will coat the cloth. Air Drying prolongs the life of the cloth. See the '5 rules of the Cloth'.
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I'm getting water spots - what am I doing wrong?
Water spots are caused by too much moisture in your cloth. When ready to use it, wring it out WELL. Water spots simply mean you still have too much moisture in your cloth.
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What surfaces will the Ultimate Cloths clean?
The Ultimate Cloths excel on any hard surface such as glass, chrome, stainless steel, ceramic tile, corian, granite, LEXAN, marble & more! Put them to work in your Kitchen, Bathroom, Windows, Mirrors, Framed Artwork, Crystal, Appliances, Shower Doors, Countertops, Cars, Motorcycles, Boats, RV's & more.
The more you use them - the more uses you find for them.
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Can I use the Ultimate Cloth on my Plasma TV screen or my LCD computer monitor?
ABSOLUTELY! There are no chemicals in the cloth and the cloth will not scratch surfaces. NOTE: Dirt will scratch, but the cloth will not. Make sure your cloth is clean & free of debris from any other cleaning you may have done.
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Why am I getting streaks on my windows?
Once in a while it has been found that there can be debris left on your cloths from the manufacturing process or from previous cleaning you have done which can hinder the 'streak free clean'. Please wash them in whites with detergent - make sure they are rinsed properly and resume use. For normal use, wet with water - wring out WELL & wipe any surface. Don't over- dampen.
Remember: a CLEAN cloth will never streak or spot so if you are getting streaks after using your cloth for awhile, it's probably ready for a good 'rinsing' or washing.
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Is your Site Secure ?
Absolutely! When you come to the order form, you will see a small yellow padlock in the bottom bar of your browser screen.
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What is your return policy?
If for any reason, you are not happy with the Ultimate cloths, please let us know. We want you to be as 'in love' with these cloths as we are and if you're not... there's a reason. We want to work with you so they can save you the time & money they do all our customers!
All returns must have an RMA # which you will get from us over the phone.
For orders under $100, if you would like a refund, we will gladly give you a refund within 30 days of original purchase.
For retail orders $100 and above, we will Refund or Exchange products within 14 days.
PLEASE NOTE THAT NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA# (return merchandise authorization).
If the above conditions are not met, Ultimate Cloth, LLC reserves the right either to refuse the return or to charge a restock fee of not less than 30% and reimbursement of shipping charges.
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Why do you offer only a 30 day Money Back Guarantee?
We want you to put the cloth 'to use' and not 'to the side'! Once you use the Ultimate Cloth products, we know you'll fall in love with them just as our other customers have. AND if you don't, we also want a phone call because we know you're probably doing something simple - wrong! We would never have a problem refunding a customer's money. We would simply prefer that our customers have the benefit they were looking for when they purchased the cloth.
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